– USA, CA – VoiceOps, a San Francisco-based startup, today announced it has raised $9 million in a Series A financing round led by Bain Capital Ventures. Existing investors Accel and Y Combinator also participated in the round.
As part of the new fundraise, Ajay Agarwal of Bain Capital Ventures is joining VoiceOps’ board of directors, the startup said.
VoiceOps works with companies to help them coach and train their call center representatives. The idea is simple: Salespeople are often not putting their best foot forward when they make the pitches. There is some gap between what they should be presenting in their calls and what they end up pitching.
That’s where VoiceOps comes in. It claims to have built one of the world’s biggest data sets of sales behavior. It works with companies to understand what they are trying to sell and how they wish to go about it, Ethan Barhydt, co-founder and CEO of VoiceOps, told in an interview.
In an interview, Bain Capital Ventures’ Agarwal said the startup will use the fresh capital to scale its product offerings, hire more engineers and attract more customers. “This is a company that we think will grow at extraordinary rates — four to five times kind of growth. The kind of momentum that they have demonstrated in the past six months, we want to see it continue and grow that over the course of the next year,” he said.
VoiceOps, which currently serves customers in the U.S., intends to focus on expanding its footprint within the nation. “There is a conception that all the call center jobs are going outside of the U.S., but if you look at the data, call center jobs are growing about 5% year-over-year,” VoiceOps’ Barhydt said.
According to official U.S. government figures, there are about 3.5 million Americans who work in this space today. VoiceOps wants to help them. “When reps receive effective coaching, their calls improve, they hit quota more often, and they make more money,” Barhydt said.
For more information: https://voiceops.com
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