– USA, NY / UK, Milton Keynes – Tensator Group, the world leader in queue management and customer journey solutions, has announced the appointment of Ben Gale as its new chief executive officer. The leader, and former vice president of payments, loyalty and insights provider The Logic Group, brings his experience in online and mobile retailing, as well as consumer buying and payments technology, to Tensator where he plans to help the organization capitalize on its global sales growth. Gale aims to have the company place a greater emphasis on its technology-based solutions for retail, transport, finance, healthcare and the public sector.
“I am honored to have the opportunity to lead Tensator at this pivotal time in the company’s growth and in the industry,” said Ben Gale, CEO of Tensator. “With the increasing importance of smart devices, interactive digital signage, location based services, beacon technology and amazing kiosk based offerings; we are at the threshold of re-inventing queue management and redefining the customer journey space. I look forward to working with Tensator’s world class team as we continue to deliver the world’s most advanced technology queue management solutions.”
Previous to his role at The Logic Group, Ben was the Western European regional vice president of NCR Corporation, a global technology company that does business in 180+ countries. Here he defined sales and growth strategy and has built up a wealth of knowledge about the needs of customers within retail, financial, travel, food service and public organizations.
Ben spent over a decade at Xerox, the global business services, technology and document management specialist. During his time at the company, Ben progressed to the role of general sales and marketing manager for the Middle East and Africa.
“We are delighted to have brought on board someone of Ben Gale’s calibre,” said Karsten Langer, Tensator Chairman and Partner at The Riverside Company. “He brings a track record of success, and leadership skills that will help Tensator in its growth strategy as the company continues to advance its cutting-edge technology-based queue management offerings. Tensator customers, partners and employees will benefit from his years of sales and marketing leadership along with his tech-focused experience.”
In his new role at Tensator Group, Ben will take charge of the company’s eight global offices, overseeing 237 staff across the, USA, UK, Dubai, Portugal, Spain, Poland, Germany and France.
Tensator Group’s customers include HSBC, ASDA, Walt Disney World, Heathrow Airport, TJX Companies, Bed Bath & Beyond, Westfield and JC Penney.
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