– USA, TX – Talkmap, a leading AI-powered conversational intelligence platform that transforms call center conversations into understanding and engagement, today announced the appointment of Scott Murray to its Board of Directors.
About Scott Murray
Scott Murray comes with a deep industry understanding of contact center technology. He was the Chairman and CEO of Stream Global Services, a global contact center management firm with over 35,000 contact center employees in 22 countries and 50 contact centers.
Scott Murray also served as the Chairman of the Board of Protocol Communication, CEO of 3Com Corporation and the Chairman of the Board of its Joint Venture in China, and CEO of Modus Media.
Murray is also a Chartered Accountant and a Financial Expert under the rules of the United States Securities & Exchange Commission and has raised several billion dollars to fuel innovation.
Scott Murray said, “Talkmap’s innovation helps contact centers reach their ultimate goal: turning customers into fans. I haven’t seen anything like it. Talkdiscovery helps transform conversations into understanding based on AI, customer context, and preference as agent and customer behavior changes daily. I’ve spent over twenty years in the contact center space and this is the first and only solution I’ve seen that helps their clients reach the pinnacle of customer experience and engagement.”
About Talkmap
Talkmap is a revolutionary conversational intelligence platform company that can transform all call center calls and chats into actionable customer intelligence. The company combines world-leading linguistics with AI-powered machine learning and massive computational power that enables dramatically improved CX revenues for the world’s most valuable brands by building a contextually enriched, insightful understanding across their cloud and customer data platforms.
For more information: https://talkmap.com/
- Disclaimer - News, data, and statements included in this release are intended exclusively for general information purposes. Talent4Boards does not guarantee that news is accurate or about the correct person and accepts neither liability for the consequences of the reader’s reliance, nor responsibility for the accuracy of the information. Nothing in this release should be considered for decisions about referred securities. Products and brand names may be trademarks or registered trademarks of their respective owners.