– FINLAND – LeadDesk, the Finnish SaaS company serving the European call center industry, has raised €5.5 million in its first round of funding led by Dawn Capital with participation from Finnish Industry Investment in order to drive new market growth. LeadDesk was founded in 2010, has offices in eight countries, and is the Nordic market leader for outbound call center software.
LeadDesk is a true cloud-based SaaS platform designed by salespeople for salespeople to close more deals over the phone. LeadDesk customers are internal and outsourced call centers, as well as buyers of call center services – covering all industry verticals. LeadDesk is currently focused on the European outbound market, which has approximately one million contact center agents. LeadDesk’s first investment round will help drive LeadDesk’s continued growth in European markets with particular focus on UK/Ireland, Spain, and the Benelux region. The company outperforms key SaaS industry benchmarks and is on track to becoming the industry standard contact center platform.
LeadDesk CEO, Olli Nokso-Koivisto says: “We have built great infrastructure to effectively and locally serve our customers from the cloud. Our team has a great attitude and we have excellent partners in place to drive our business forward. I love that every day I hear from new customers how we have helped them close more deals. This investment will enable us to get LeadDesk into the hands of tens of thousands more agents across Europe. We are helping our customers accelerate their sales, and we are transforming the call center software industry.”
Teddie Wardi from Dawn Capital will join the LeadDesk board of directors. “LeadDesk’s rapid growth in the Nordics has truly impressed us,” says Wardi. “In fact, it is effectively the industry standard in its home markets. Their services have outpaced the competition in features and user experience, while delivering significant productivity gains for their customers.” “We are excited to join the team to further accelerate their growth and take the LeadDesk offering to new markets,” added Haakon Overli, General Partner at Dawn Capital.
Juha Lehtola, Investment Director at Finnish Industry Investment adds: “Leaddesk is an exceptional growth company and team of people. Joining a syndicate led by a prominent international lead investor such as Dawn Capital represents an attractive investment opportunity for Finnish Industry Investment.”
LeadDesk’s offering consists of browser-based contact center tools, operator services and contact data services. The software is hugely customizable with full multi-channel inbound features. LeadDesk complements the world’s leading CRM and ERP systems. The rapidly growing LeadDesk ecosystem offers extensive business opportunities for application providers, consultants and distributors via the LeadPro partner network.
The European call center industry has diverse local market conditions, regulatory frameworks and sales cultures. LeadDesk offers Compliance-as-a-Service with solutions that are platform, device and telephony agnostic. LeadDesk has developed reliable cloud-based infrastructure and proprietary technology for the delivery of business and time critical telephony over consumer grade networks.
LeadDesk enables agents to maximize every lead and every call so they close more and close faster.
LeadDesk is a rapidly growing Finnish company that makes Europe’s #1 contact center software. The service is used by over 5,000 agents in more than 15 countries to make over 3 million calls per week. LeadDesk customers cover diverse industry verticals, including finance, media, healthcare, publishing and energy. LeadDesk Software for agents and admins is augmented by the integrated LeadApps ecosystem, low cost operator services, low cost contacts lists services, developer API, CRM system integration, and advanced multi-site monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. www.leaddesk.com
About Dawn Capital
Dawn Capital is an early to mid stage VC firm based in London investing in startups across Europe. We support TMT and Fintech companies that use technology innovatively to rebase their industry’s cost structure or offer new products and services. We typically invest in companies that are starting to scale internationally and are looking for operational support and capital. Our portfolio companies include: Mimecast, iZettle, Neo Technology, iControl, Showpad and Gelato Group. Teddie Wardi is an investment professional at Dawn Capital and an Enterprise SaaS specialist. He was the founder and CEO of Nervogrid, the cloud services broker acquired by ALSO Holding AG. He was previously associate at Nokia Growth Partners and is a Harvard Business School graduate and advisor to the Frontier Seed Accelerator in Finland.
About Finnish Industry Investment
Finnish Industry Investment Ltd is a government-owned investment company that promotes Finnish business, employment and economic growth through venture capital and private equity investments. The company manages assets amounting to some MEUR 900.
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