– USA, MA – HubSpot, Inc. (NYSE: HUBS), the customer platform for scaling companies, announced the appointment of Clara Shih to its Board of Directors, effective November 3, 2025, bringing leadership experience in artificial intelligence, enterprise software, and Customer Relationship Management, helping global businesses adopt and scale emerging technologies.
About Clara Shih
Clara Shih is Head of the Business AI Group at Meta, where she started and leads the Business AI Group, responsible for building and monetizing AI products for the over 200 million businesses across Facebook, Instagram, and WhatsApp. She also oversees product and engineering for the generative AI backend platform that supports Meta’s monetization ecosystem. Before Meta, Shih served as CEO of Salesforce AI and CEO of Service Cloud, where she led product, GTM, and business transformation. In this role, she drove Salesforce’s shift into generative AI and scaled Service Cloud to become the company’s largest product line. Earlier in her career, Shih founded and led Hearsay Systems, a global SaaS company helping financial services professionals deepen client relationships through digital and AI-powered engagement.
A technology pioneer and industry voice on responsible AI, Clara Shih has been named to the TIME100 AI list, Fast Company’s “Most Influential People in Technology,” and recognized as a Young Global Leader by the World Economic Forum. She also served on the Starbucks Board of Directors from 2011 to 2023 and is an advisor and investor in several AI and enterprise startups.
Clara Shih holds B.S. and M.S. degrees in Computer Science from Stanford University and an M.S. from Oxford University, where she studied as a Marshall Scholar.
About HubSpot
HubSpot is the customer platform that helps businesses connect and grow better. HubSpot delivers seamless connections for customer-facing teams with a unified platform that includes AI-powered engagement hubs, a Smart CRM, and a connected ecosystem with over 2,000 App Marketplace integrations, a community network, and educational content.
For more: https://www.hubspot.com/
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