– INDIA, Bangalore – Hinduja Global Solutions (HGS), a global leader in Business Process Management (BPM), has announced the appointment of Matthew Vallance as Chief Executive Officer for Europe.
To be based out of HGS’ European headquarters in West London, Mr. Vallance’s priority will be to leverage the existing platform to develop a strategy to drive HGS’ growth in the region and further enhance the scope of the company’s services.
Matthew Vallance has over 20 years of global outsourcing experience across BFSI, Telecom and Media industry segments. He joins HGS from Sutherland Global Services, where he held the role of Managing Director for Europeand Emerging Markets. He previously spent 10 years at Firstsource Solutions Ltd (FSL), latterly as Global CEO. At FSL, he spearheaded the creation of the company’s European business, growing its turnover to $200 million with 10,000 employees and a highly successful ‘rightshore’ delivery model. Mr. Vallance has also been an entrepreneur; having founded sourcing advisory business, InCode in 1998 and been part of Customer Asset’s founding team.
“With his extensive knowledge of the outsourcing market and experience as an entrepreneurial business leader in several geographies, Matthew is the ideal person to lead the evolution of our business in the UK and Continental Europe. I welcome him to the team,” says Partha De Sarkar, HGS’ Chief Executive Officer.
HGS UK operates from three contact centers in the UK and four on the European continent. It handles in excess of 50,000 customer interactions a day across multiple channels and in 14 languages. Its clients include some of the UK’s most reputable brands including Unilever, TalkTalk, Virgin, the Department of Innovation & Skills and the Department of Energy & Climate Change.
About Hinduja Global Solutions (HGS):
HGS, part of the multi-billion dollar conglomerate Hinduja Group, is a world leader in Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over three decades of experience with some of the world’s most recognized brands, it delivers the best practices that drive exceptional results for its clients. Its contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise. It enjoys “Preferred Partner” status with most of its major clients. HGS currently serves 135 clients (excluding payroll process clients) through its 58 Global Delivery Centers and employs over 25,700 people worldwide. HGS India is a public limited company, listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). It had a turnover of $364 million in the fiscal year 2012-13.
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