– SPAIN, Madrid – Atento S.A. (NYSE: ATTO), a leading company in customer relationship services and business process outsourcing, today announced the appointment of Dimitrius Oliveira to its Board of Directors as CEO alongside Board member Anil Bhalla as Executive Chairman, replacing Robert Payne who steps down as Chairman but remains as Non-Executive Director.
“Based on Dimitrius´s inspiring achievements in Brazil and the South region, the Board has full confidence in his ability to lead Atento as we prepare for a successful 2023,” said Robert Payne.
The Company has appointed Anil Bhalla as Executive Chairman to lead key strategic transformational initiatives and specific growth objectives.
About Dimitrius Oliveira
Dimitrius Oliveira previously was Atento’s South America Regional Director. In that role, he has been leading its largest and most important region for the last 4 years, making Atento the top player in Brazil and working with some of the largest companies in the country. His sales and operational capabilities, unique network, and direct Company experience will be invaluable for this next phase of growth. Dimitrius succeeds Carlos López-Abadía who will continue working with Atento as an advisor.
“It is a tremendous honor to be appointed CEO and I am very excited for the opportunities that lie ahead for Atento,” said Dimitrius Oliveira. “I believe we are uniquely positioned to grow in the near shore and LatAm markets and we will remain focused on driving shareholder value with improved operations. Our mission is to create one strong organization focused on delivering exceptional customer service based on advanced technologies and innovation combined with the human touch.”
Dimitrius Oliveira has more than 20 years of experience in the technology and business services sectors. He has led sales, after-sales, and operations functions for multinational companies such as Avaya, Ericsson, Nokia, Siemens, Genesys Prime, and Contax. Most recently he served as VP of Operations for Mutant, formerly Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Before joining Mutant, Dimitrius served as Atento’s Global Commercial Director and Brazil Multisector Director from 2015 to 2017.
Dimitrius has a degree in electrical engineering from Universidade de Mogi das Cruzes in Brazil. He also has a specialization in building and leading customer-centric organizations from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, with a specialization in Leadership from the São Paulo Business School.
About Anil Bhalla
Before his Director role at Atento, Anil Bhalla held the position of CEO at the Minacs Group, a company that was later acquired by Concentrix, the US customer experience company, where he held the position of SVP of Emerging Business. Previously, he held the position of COO in companies such as RSM McGladrey FPO and iCall India. In recent years, Mr. Bhalla has invested in and served as a board director at Support Ninja. He is also an investor at Voicegain, a speech analytics company, and VentureX, a co-working Franchise.
“It is my great privilege to have the confidence of our Board and its current Chairman Robert W. Payne and to succeed Mr. Payne as Chairman. I look forward to supporting Dimitrius in his new role as we work to solidify Atento’s financial position while transforming and elevating Atento’s next-generation customer experience and unmatched nearshore and LatAm capabilities,” said Anil Bhalla.
About Atento
Atento is the largest provider of customer relationship management and business process outsourcing services in Latin America, and among the top providers globally. Atento is also a leading provider of nearshoring CRM BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 14 countries where it employs approximately 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in industries such as telecommunications, banking, and financial services, health, retail and public administration, among others. Atento’s shares trade under ATTO on the New York Stock Exchange. In 2019, Atento was named one of the World’s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work. Also, in 2021 Everest named Atento a “star performer”. Gartner named the company as a leader for two years in a row, since 2021 in the Gartner Magic Quadrant.
For more information: https://atento.com/en/
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