– USA, CA – ServiceSource® (NASDAQ:SREV), the global leader in recurring revenue and customer success management, today announced that its Board of Directors named Christopher M. Carrington as the company’s next Chief Executive Officer, effective December 1.
“For years I’ve closely watched ServiceSource build its market-leading position serving the world’s most prominent B2B brands. I’m honored to join this team and look forward to helping ServiceSource deliver against its true potential,” said Mr. Carrington.
“We are delighted to have added Chris and his extensive technology-enabled business services background to the team,” stated Bruce Dunlevie, lead director for ServiceSource. “Chris brings a unique combination of strategy, executive leadership and sales experience that will guide ServiceSource through its next phase of growth and profitability.”
ServiceSource pioneered the recurring revenue management industry in 2003 and today uses a unique combination of cloud-based technologies and managed services to deliver higher subscription, maintenance and support revenue, and improved customer retention on behalf of the largest and often fastest growing technology companies in the world.
Concurrent with Mr. Carrington joining the company, Ashley Johnson, previously CFO and most recently Acting CEO, will assume the role of the company’s Chief Customer Officer, overseeing the customer-facing functions for ServiceSource. Simon Biddiscombe will remain the Chief Financial Officer for the business.
“I would like to thank Ashley for leading the company through this executive transition. Ashley has been instrumental in engaging our customers and employees over the last 90 days to stabilize the business,” said Dunlevie.
Mr. Carrington’s successful career spans more than 30 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Mr. Carrington served as Executive Vice President of Global Delivery for SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services where he led the operation with over 39,000 employees spanning 50 locations in 10 countries. Mr. Carrington joined SYKES in August 2012 following the successful sale of Alpine Access, Inc., a cloud-based virtual contact center, where as President and CEO he grew revenues at a 30 percent CAGR.
Previous to SYKES and Alpine Access, Mr. Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics.
About ServiceSource
ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in recurring revenue and customer success management. B2B companies use ServiceSource to drive growth and build long-standing relationships across the customer lifecycle. Through its software and services, ServiceSource delivers higher subscription, maintenance and support revenue, and improved customer retention. Headquartered in San Francisco, ServiceSource® manages over $14.5 billion in revenue for the world’s largest and most respected technology, industrial, healthcare and life sciences, and media and information companies.
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