– USA, CA – LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that SAP executive Robert Enslin and former Sybase, an SAP company, executive Steve Capelli have joined the Company’s Board of Directors. Enslin is the president of Global Customer Operations at SAP, while Capelli served in various executive positions at Sybase, most recently as president of Worldwide Field Operations. The company also announced the expansion of its Board of Advisors.
“Robert and Steve bring extraordinary business and sales expertise in global sales and operations, and I am delighted to have them on LiveOps’ Board of Directors,” said Marty Beard, chairman and CEO of LiveOps. “LiveOps has undergone significant business transformation in the last two years. We have the right technology and sales momentum needed to become the global leader in cloud customer service. The knowledge and experience of our new Board members will be invaluable as we continue our global expansion.”
Having joined SAP in 1992, Enslin now leads the company’s field revenue and enablement efforts, working in tandem with development and support leaders. He is responsible for all activities spanning global and regional sales and operations, as well as SAP’s expansion and growth in strategic fast-growth market geographies. Enslin is also a member of the SAP Global Managing Board and has served in various international leadership roles, including president and CEO of SAP Japan and interim president and CEO for SAP Latin America.
“LiveOps is entering an exciting stage of growth as the Company continues its worldwide expansion to bring its cloud-based contact center technology and services to new markets,” said Enslin. “I look forward to working with the LiveOps executive team and contributing to the future direction and growth of this Silicon Valley cloud technology leader.”
Capelli served in various management positions at Sybase from 1997 through 2011 during which time Sybase was acquired by SAP. He left Sybase as president of Worldwide Field Operations. During his six years in that role, he led the successful turnaround and expansion of global teams focused on sales, consulting, maintenance and education. Capelli has also held management roles at Siemens-Pyramid. He serves on the boards of several private companies, including ParStream, Enmetric Systems and Rimini Street.
“In the span of my career I have seen the software industry change completely,” said Capelli. “I think that LiveOps, under Marty’s leadership, has led similar changes in the contact center space. LiveOps is fundamentally changing how brands engage with today’s multichannel consumers worldwide, and I am thrilled to work alongside them to guide the Company in its growth plans.”
LiveOps also announced the appointment of two new members to its Board of Advisors: former LiveOps CEO and Chairman Maynard Webb and Venture Capitalist David Hornik. Webb served as the CEO of LiveOps from 2006 through 2011. The founder of the Webb Investment Network and co-founder of Everwise, Webb is the chairman of the board at Yahoo! and a board member at salesforce.com and Visa. Hornik, who joined August Capital in 2000, has worked with software-focused technology startups for more than two decades and holds seats on the boards of seven organizations. He is a lecturer at the Harvard Law School and author of VentureBlog and VentureCast, as well as founder and executive producer of The Lobby conference.
Enslin and Capelli join LiveOps’ five current Board Members, including Marty Beard; Bill Trenchard, partner at First Round Capital; Douglas Carlisle, managing partner at Menlo Ventures; Ryan D. Downs, CEO and president of Proxibid, Inc.; and Joseph F. Hoffman, former KPMG LLP audit partner and chairman of LiveOps’ Audit Committee.
About LiveOps
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps’ award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech.
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