– USA, MA – Interactions Corporation, a leading provider of conversational virtual assistant applications for customer care, today announced that Michael Wilens, a Special Advisor at Fidelity Investments, was elected to Interactions’ board of directors. Wilens also serves as a board director of COLT Telecom, ProBuild and Exemplify.
“Mike is a strong leader, and we are excited to have his extensive domain expertise as we enter a new phase of hyper-growth,” said Mike Iacobucci, CEO of Interactions. “Mike will join a dynamic and insightful board that is fully engaged in strategizing with management to help take the company to the next level.”
“I’m thrilled to have the opportunity to serve on Interactions’ board,” said Wilens. “I look forward to working with Mike and his team to support the activities that will allow Interactions to achieve its goal of transforming the customer care industry.”
Wilens joined Fidelity Investments in June 2008 as the president of Fidelity Management & Research Company (FMRCo), and currently serves as a special advisor to senior Fidelity leadership. In this capacity, he provides executive oversight to a variety of Fidelity business units including Fidelity Charitable, the Fidelity Center for Applied Technology (FCAT), Fidelity Business Consulting, XTRAC Solutions, Enterprise Talent, and Enterprise Account Management. Mr. Wilens also previously served as the president of Corporate Operations and Technology, in addition to leading Fidelity’s Workplace Investing business. Prior to joining Fidelity, Wilens spent eleven years in senior roles at Thomson Reuters, including chief executive officer of its North American Legal division, Westlaw.
Wilens holds an M.B.A. from the University of Michigan, and bachelor and master of science degrees in electrical engineering and computer science from MIT.
About Interactions
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston with major facilities in Indianapolis and Austin.
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