ServiceNow announces upcoming appointment of Bill McDermott to its Board of Directors as CEO

– USA, CA –  ServiceNow (NYSE: NOW) today announced that Bill McDermott will join ServiceNow by year-end 2019 as President and CEO and a member of the Board of Directors.

McDermott will succeed John Donahoe, who is stepping down from ServiceNow to become President and CEO of Nike in January 2020.

To ensure a smooth transition, Donahoe will remain ServiceNow’s CEO through the transition period and will retain his seat on the company’s Board of Directors for the remainder of his current term, ending on June 2020.

“ServiceNow’s board is thrilled to have Bill McDermott join the company,” said Jeff Miller, Lead Independent Director of the ServiceNow Board of Directors.

Miller added: “His global experience and proven track record will provide for a smooth transition and continued strong leadership. Bill will further enhance ServiceNow’s momentum and reputation as a digital workflows leader committed to customer success, and as a preferred strategic partner enabling enterprise digital transformation.”

Since joining ServiceNow in April 2017, Donahoe has led strong customer expansion and overseen consistent annual revenue growth of greater than 30 percent each quarter. During his tenure, the company’s market capitalization has more than tripled.

About Bill McDermott

McDermott brings to ServiceNow extensive global leadership experience in enterprise software and a proven track record of driving transformative growth and strong shareholder value. McDermott served as CEO of SAP from 2014 until this month and was co-CEO from 2010 to 2014. McDermott recently announced his decision to not renew his contract and to step down as CEO, following a 17-year career with the company. He is joining ServiceNow following his transition from that role.

During McDermott’s tenure as co-CEO and CEO, SAP tripled its market value to approximately $140 billion, growing into a global software company with more than 437,000 customers in over 180 countries. McDermott led SAP’s successful transition to the cloud and generated substantial increases in total revenue, profit, employee engagement and environmental sustainability. Prior to SAP, McDermott held senior executive positions at Siebel Systems, Gartner and Xerox, where he started his career in sales and held a series of increasingly senior leadership roles throughout a 17-year career with that company.

McDermott said: “ServiceNow is one of the most exciting innovation and growth companies in the world. The company has a transformational platform, immensely talented colleagues and limitless potential. Fred Luddy has given us an enduring foundation on which to build the company’s bright future. I consider it a personal honor to succeed John and help carry ServiceNow’s proud legacy forward to the next chapter. I’m fired up and can’t wait to get started!”

About ServiceNow

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

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