RESTON, Virginia – Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today that Michael Boustridge has been named Chief Executive Officer. Contact Solutions’ mission is to continuously reinvent real customer service. The Company’s numerous innovations have led to higher customer self-service automation rates generating significant cost savings for clients across numerous industries.
Mr. Boustridge’s focus will be continuing to build on the strong market momentum Contact Solutions has built over the last eleven years and accelerate the Company’s growth trajectory including evolving partner relationships, sustaining operational excellence and expanding into commercial markets.
“As a Board Member I have seen first-hand how this company is reinventing real customer service by improving self-service rates while maintaining or improving customer satisfaction,” said Michael Boustridge, Chief Executive Officer, Contact Solutions. “I look forward to leading in an expanded capacity and working with the proven leadership team to take the company into new markets, new partnerships and new product offerings to expand our customer footprint.”
Mr. Boustridge has served as a member of the Contact Solution Board of Directors since 2011. He was formerly the president of BT Global Services and has extensive global experience in the IT and telecommunications sectors. Prior to joining BT Global Services, Mr. Boustridge served as Chief Sales and Marketing Officer at EDS (Electronic Data Systems), where he was responsible for management of enterprise-wide marketing, branding, market management, product marketing, global sales and business development
Mr. Boustridge currently serves on the Board of Directors for several companies, including Riverbed Technology, Ciber, Presidio, Cyan, Inc., and DYN. Additionally, Mr. Boustridge is a member of the SAP Americas Advisory Board, as well as the Board of Trustees of the X PRIZE Foundation, an educational nonprofit organization.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4%— while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award.
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