– USA, MA – CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers, announced today the addition of Steven G. Chambers to the company’s board of directors.
“Steve has tremendous expertise in this industry, and we are delighted that he is joining CallMiner’s board of directors,” said Terry Leahy, CEO of CallMiner. “Steve adds valuable perspective and his impressive experience in marketing, consultative selling, and technology will be indispensable assets as CallMiner continues to grow its product portfolio and customer base.”
Mr. Chambers has over 25 years of experience in high-tech sales and marketing for both start-ups and established companies. Most recently, he held the position of President, Worldwide Sales and Marketing at Nuance. During his tenure at Nuance, he also served as President of the Mobility and Consumer Services Division from October 2007 to November 2008, as well as President of the Enterprises & Mobile Division from November 2008 to November 2009.
Previously, Chambers held positions as Chief Marketing Officer and SVP WW Sales for SpeechWorks, one of the top IPOs in Massachusetts’ history. He also served as Vice President of Marketing at Arbortext, Inc. and Vice President of Marketing and Business Development for VDOnet, a start-up company specializing in streaming media over IP networks that sold to Citrix.
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s Eureka product portfolio automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements.
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